Client Service Manager, Private Banking ( 12 Month Contract )
Dubai, United Arab Emirates
Job Description
Job : Retail Banking
Primary Location : Africa & Middle East-United Arab Emirates-Dubai
Schedule : Full-time
Employee Status : Fixed Term
Posting Date : 10/Jan/2024, 11:02:41 PM
Unposting Date : 25/Jan/2024, 5:59:00 PM
RESPONSIBILITIES Strategy Business
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
RESPONSIBILITIES Strategy Business
- Provide professional, accurate and timely support to Relationship Managers
- Handling of Relationship Manager\xe2\x80\x99s Client calls and dealing with Clients in a professional manner
- Produce high quality correspondence to clients and resolve client enquiries
- Adhere and be diligent to the Bank\xe2\x80\x99s policies and procedures and the regulations as part of the Bank\xe2\x80\x99s fight against money laundering and fraud
- Work with RMs to aid them in account opening and submitting documentation to the middle office
- Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow up of issues raised as required by RM.
- Liaising with other SCB entities to open and manage accounts booked in other Bank Centres
- Ownership of taking Client\xe2\x80\x99s transactional requests, ensuring they are booked in the Bank\xe2\x80\x99s system, with all necessary documents and checks completed
- Timely completion of credit applications
- Proactively respond to client and RM investigations by phone, fax or e-mail
- To provide an accurate account of all client contact in the Bank\xe2\x80\x99s systems\xe2\x80\x99 Client Contact reports
- Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database
- Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients
- Actively keep up to date with existing and new SCB Private Bank products and attend all in house training
- Provide assistance with booking Investment business trips
- Act as TL delegate
- Adhere and be diligent to the Bank\xe2\x80\x99s policies and procedures and the regulations as part of the Bank\xe2\x80\x99s fight against money laundering and fraud
- Error rates in of transactions and number of account opening and CDD review returns (for documentation reasons)
- Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database
- Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients
- Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- External clients
- Relationship Managers
- Client Service Officers
- Compliance
- Operations
- Risk
- CAR
- Control and Supervision
- Independency in performing the role
- Leadership & Mentorship
- Change delivery contribution
- The candidate will have gained a degree from a reputable institution or some form of financial qualification.
- Knowledge / Skills / Experience Required:
- At least 5 years of Private Banking experience, preferably in a Client Service role
- Solid knowledge of banking practices and associated regulatory requirements
- Strong verbal and written communication skills
- Willingness to speak/correspond to clients on a daily basis
- Works well within a team of RMs and Client Service Officers
- Eagerness to help others within the Client Service team
- Ability to work with support functions such as Compliance, Account Review (CAR), Control and Supervision and Operations and focus on working as one bank rather than individual units
- Using of Microsoft office (Word, Excel, PowerPoint)
- Verbal and written communication skills (Professional English Language)
- Investments knowledge
- Problem solving
- Client services
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Job Detail
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Job IdJD1628049
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned