Client Retention Specialist
Dubai, United Arab Emirates
Job Description
Job Designation: Client Retention Specialist Company: Shuraa Business Setup Job Brief: Shuraa is looking for a dynamic and passionate Client Retention Specialist to help us retain our client base. In this role, you will deal directly with our client at the time of renewal of the contract. Suitable candidate must have a proactive attitude, along with excellent communication and interpersonal skills which will help to maintain connections and retain the client base. Responsibilities:
- Create, develop, and execute new concepts and focus on growth initiatives and retention strategies.
- Negotiating with the clients to renew contracts and retain business.
- Assess our client's needs and provide assistance and information.
- Build sustainable relationships and engage customers by taking the extra mile.
- Team up with co-workers to ensure proper service.
- Exceptional customer service, verbal and written communication, organizational and multi tasking skills.
- At least 1 year of experience in client relation and issue resolution.
- Maintaining and monitoring documentation and following up on important actions.
- Basic understanding of the client retention principles and customer service practices.
- Adhere to all company policies and procedure.
- A friendly and energetic personality with customer service focus. Ability to perform under pressure and address complaints in a timely manner
- Retention: 2 years (Required)
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Job Detail
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Job IdJD1409957
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned