Job Description

Job Title Client Relations Executive

Description

Experience with client relation and business development in the insurance or TPA industry who can join immediately in Abu Dhabi office. Job responsibilities: Assist the Head - CR & BDin developing the general policies and standards of Client Relations and thereof ensuring strict adherence. Follow-up on client complaints, pertaining to all operational activities. In case complaints are not properly resolved within the agreed time frames, an escalation to the next hierarchical level is required. Resolve the day-to-day queries raised by the clients and provide them support for routine issues and any special requests regarding contracts, TPA fees, reports, networks, data etc. This task could be operationally delegated to an account executive but is subject to continuous monitoring and supervision by the senior executive. Monitor the Key Performance Indicators for each assigned clients as per agreed Service Level Agreements (SLAs). Any deviation is to be reported to the next hierarchical level. Support the production department (policy set-up) in case of a special request or clarifications in terms of deviations. Work as a key accounts executive for the designated clients of the company. Other duties as may be assigned. Candidate's Qualifications: University degree, preferably in Business Administration; with major in Marketing and/or Insurance related field. Actuarial/Statistical/Data Analysis qualifications are a plus. Minimum of 3 to 5 years' experience in one of the following fields: Insurance TPA/ Insurance/ Sales/ Marketing/Client Relations/Business Development or similar. Team-player, highly organized, goal oriented and able to multitask. Excellent oral and written communication skills; Excellent command of the English & Arabic language. Strong interpersonal skills and Customer-orientation; able to impact client relations positively; handle regular client meetings either at clients' premises or the premises of insured groups/policy-holders. Computer literate and familiar with data analysis and presentation tools. Basic industry knowledge (healthcare insurance) is a plus. Job Types: Full-time, Permanent Pay: AED6,000.00 - AED8,000.00 per month Education:

• Bachelor's (Preferred)

Experience:

• business development executive: 1 year (Preferred)
• Client relation: 1 year (Preferred)
• TPA: 1 year (Preferred)
• Insurance: 1 year (Preferred)

Language:

• English (Preferred)
• Arabic (Preferred)

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