Job Description

Client Onboarding Manager - GTB Channels - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This Client Onboarding Manager role leads the end-to-end Global Transaction Banking onboarding function for corporate and investment banking clients. The position focuses on developing unified onboarding strategies, accelerating time to revenue, enhancing digital adoption across GTB channels, and ensuring a seamless client experience aligned with FAB's operational risk and compliance standards.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Operations-Plant Management
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Manage a team of onboarding directors, managers, and trainers, ensuring they have the tools, training, and guidance required for peak performance.
• Drive digitization and client utilization across GTB channels to support revenue growth and improved customer experience.
• Lead onboarding and client training for complex structures including liquidity management solutions, virtual accounts, and treasury platforms.
• Stay updated on market trends and propose automation or digital enhancements to improve onboarding performance and customer satisfaction.
• Ensure customers receive continuous training to maximize channel usage.
• Maintain onboarding processes that are efficient, compliant with operational risk policies, and optimized for faster revenue realization.
• Reduce time to revenue by ensuring timely client onboarding and issue resolution.
• Build management dashboards to improve transparency and performance monitoring.
• Identify and correct process gaps to prevent onboarding errors.
• Partner with internal teams including Group Operations, GTB Channels, GTB Product, and Advisory to enhance turnaround time and client experience.
• Ensure timely fulfillment of client maintenance requests with strong risk controls.

Specific Responsibilities

• Oversee the full onboarding lifecycle and coordinate handover to GTB Client Services.
• Ensure the team participates in client meetings and supports large cash and trade deals with Advisory.
• Contribute to RFP responses and client proposal processes.
• Cultivate a partnership-oriented culture with clients to ensure a smooth onboarding journey and improved turnaround times.
• Ensure the team is trained to guide clients in completing all onboarding documentation.
• Maintain updated SOPs signed off by all relevant stakeholders.
• Coordinate early with GTB Channels teams to prepare for new products or capabilities.
• Ensure all products and services are delivered professionally and in line with client expectations.
• Oversee testing, training, and go-live processes during onboarding.
• Ensure all documentation and terms and conditions are current and accurate.
• Confirm that fees and charges are set up correctly in relevant systems.

Ideal Profile

• Solid understanding of documentation requirements for account structures, payments, collections, and electronic banking solutions.
• Good working knowledge of Microsoft applications and administrative functions.
• Fluent in business English with strong communication skills.
• Detail-oriented with high accuracy and completeness standards.
• Motivated self-starter with strong follow-through and willingness to learn.
• Able to handle confidential information with care.
• Strong interpersonal, planning, and organizational skills.
• Capable of managing heavy workloads under pressure with a hands-on approach.

Skills Set

• Client onboarding
• GTB channels and digital banking
• Documentation and process coordination
• Training and client engagement
• Operational risk awareness
• Workflow optimization
• Dashboard reporting
• Stakeholder communication
• Problem solving
• Team leadership

Why Join Us

• Work with the UAE's largest bank and be part of a fast-evolving, innovative onboarding function.
• Lead high-impact initiatives that enhance digital adoption and customer experience.
• Engage with complex GTB solutions, cross-functional teams, and major corporate clients.
• Benefit from strong leadership support, structured career development, and a collaborative environment.

About the Company
First Abu Dhabi Bank is a globally recognized financial institution known for stability, innovation, and customer excellence. With a strong focus on digital transformation and client-centric solutions, FAB empowers employees to grow, innovate, and contribute to delivering world-class banking experiences across the region and beyond.
Job Title Client Onboarding Manager - GTB Channels - First Abu Dhabi Bank - Abu Dhabi, UAE
Client Onboarding Manager - GTB Channels - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This Client Onboarding Manager role leads the end-to-end Global Transaction Banking onboarding function for corporate and investment banking clients. The position focuses on developing unified onboarding strategies, accelerating time to revenue, enhancing digital adoption across GTB channels, and ensuring a seamless client experience aligned with FAB's operational risk and compliance standards.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Operations-Plant Management
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Manage a team of onboarding directors, managers, and trainers, ensuring they have the tools, training, and guidance required for peak performance.
• Drive digitization and client utilization across GTB channels to support revenue growth and improved customer experience.
• Lead onboarding and client training for complex structures including liquidity management solutions, virtual accounts, and treasury platforms.
• Stay updated on market trends and propose automation or digital enhancements to improve onboarding performance and customer satisfaction.
• Ensure customers receive continuous training to maximize channel usage.
• Maintain onboarding processes that are efficient, compliant with operational risk policies, and optimized for faster revenue realization.
• Reduce time to revenue by ensuring timely client onboarding and issue resolution.
• Build management dashboards to improve transparency and performance monitoring.
• Identify and correct process gaps to prevent onboarding errors.
• Partner with internal teams including Group Operations, GTB Channels, GTB Product, and Advisory to enhance turnaround time and client experience.
• Ensure timely fulfillment of client maintenance requests with strong risk controls.

Specific Responsibilities

• Oversee the full onboarding lifecycle and coordinate handover to GTB Client Services.
• Ensure the team participates in client meetings and supports large cash and trade deals with Advisory.
• Contribute to RFP responses and client proposal processes.
• Cultivate a partnership-oriented culture with clients to ensure a smooth onboarding journey and improved turnaround times.
• Ensure the team is trained to guide clients in completing all onboarding documentation.
• Maintain updated SOPs signed off by all relevant stakeholders.
• Coordinate early with GTB Channels teams to prepare for new products or capabilities.
• Ensure all products and services are delivered professionally and in line with client expectations.
• Oversee testing, training, and go-live processes during onboarding.
• Ensure all documentation and terms and conditions are current and accurate.
• Confirm that fees and charges are set up correctly in relevant systems.

Ideal Profile

• Solid understanding of documentation requirements for account structures, payments, collections, and electronic banking solutions.
• Good working knowledge of Microsoft applications and administrative functions.
• Fluent in business English with strong communication skills.
• Detail-oriented with high accuracy and completeness standards.
• Motivated self-starter with strong follow-through and willingness to learn.
• Able to handle confidential information with care.
• Strong interpersonal, planning, and organizational skills.
• Capable of managing heavy workloads under pressure with a hands-on approach.

Skills Set

• Client onboarding
• GTB channels and digital banking
• Documentation and process coordination
• Training and client engagement
• Operational risk awareness
• Workflow optimization
• Dashboard reporting
• Stakeholder communication
• Problem solving
• Team leadership

Why Join Us

• Work with the UAE's largest bank and be part of a fast-evolving, innovative onboarding function.
• Lead high-impact initiatives that enhance digital adoption and customer experience.
• Engage with complex GTB solutions, cross-functional teams, and major corporate clients.
• Benefit from strong leadership support, structured career development, and a collaborative environment.

About the Company
First Abu Dhabi Bank is a globally recognized financial institution known for stability, innovation, and customer excellence. With a strong focus on digital transformation and client-centric solutions, FAB empowers employees to grow, innovate, and contribute to delivering world-class banking experiences across the region and beyond.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required