Great that you\'re thinking about a career with BSI!

Purpose of the position

As the face of BSI, the role of the Client Manager is to work closely with BSI clients to help them improve their performance by auditing their systems and processes against applicable Standards. At the end of each audit, the auditor compiles a report and presents it to the client.

Context / Dimensions

The scope of the position will typically cover clients within the region but traveling might be necessary from time to time. The role will be on a permanent employment basis.

Key responsibilities and accountabilities

Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.

Prepare audit reports and deliver findings to clients to ensure client understanding of the audit decision and clear direction to particular items of corrective action where appropriate.

Ensure that value is added to customers and their business/organisation through the audit of their systems and processes against BSI requirements

Continually enhance & uphold the reputation and perception of BSI through excellent planning, delivery, report writing and day-to-day interactions with customers and other key stakeholders

Demonstrate commercial acumen and real added value when feeding back to clients

Continually demonstrate a professional and engaging approach whilst auditing clients

Lead audit teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team

Maintain and enhance appropriate professional qualification status in relevant disciplines

Key Results Areas

Customer Focus

Able to solicit, interpret and use information about the Customer needs and expectations to add value

Is recognised by the Customer as an industry/sector or market expert; provides support and expertise to enable continual improvement

A brand ambassador of BSI, taking pride in their role and delivering on commitments

Communication

Has clear & unambiguous communication style that avoids unnecessary jargon

Is a credible and stimulating communicator, able to adapt their style to best serve the client\xe2\x80\x99s needs

Creates a positive & engaging experience for clients, helping them to embed excellence

Candidate Specification

Based in Dubai or Abu Dhabi

IRCA accredited lead auditor for ISO 27001

Minimum of 3 years experience in Information Security Management System Willing to travel on business intensively.Travel requirements in the Middle East and Africa region, 70%

Bachelor of Science in Information Technology or diploma related to ICT

Lead auditor or requirements and implementation training for ISO 20000 and ISO 22301.

All relevant Scheme requirements (including exam); ISO 19011 and ISO/IEC 17021-1 (Will be an advantage but can be provided by BSI)

Engaging & highly skilled communicator, able to convey clear messages in a compelling and coherent way

Demonstrates knowledge of how a business operates to ensure appropriate interpretation of management system standards

Excellent presentation skills, able to present audit findings professionally and effectively, often through formal stand-up presentations to a group of senior managers and Directors.

Ability to produce high-quality professional reports at a reasonable pace, explaining technical issues and demonstrating added value.

Strong emotional intelligence with the ability to adapt style to a variety of situations

Computer literate with experience of basic Microsoft packages

Cloud experience is preferable.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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