Client Account Officer(native Arabic Speaker Only)
Dubai, United Arab Emirates
Job Description
About the job Client Account Officer(Native Arabic Speaker only)
Date Posted: 17-11-23
Position: \xef\xbb\xbfCLIENT ACCOUNT OFFICER (CUSTOMER SERVICE OFFICER) FUEL UP
\xef\xbb\xbfMust be a native Arabic speaker
\xef\xbb\xbf
\xef\xbb\xbf\xef\xbb\xbfLooking for a someone with solid experience in telephonic customer service, retention, sales coordination and account handling.\xef\xbb\xbf
Purpose of the role:
The Customer Service Officer is responsible to handle the accounts of Fuel Up customers and provide them with efficient customer service.
Key Areas of Responsibilities:
Date Posted: 17-11-23
Position: \xef\xbb\xbfCLIENT ACCOUNT OFFICER (CUSTOMER SERVICE OFFICER) FUEL UP
\xef\xbb\xbfMust be a native Arabic speaker
\xef\xbb\xbf
\xef\xbb\xbf\xef\xbb\xbfLooking for a someone with solid experience in telephonic customer service, retention, sales coordination and account handling.\xef\xbb\xbf
Purpose of the role:
The Customer Service Officer is responsible to handle the accounts of Fuel Up customers and provide them with efficient customer service.
Key Areas of Responsibilities:
- To provide help and advice to customers about Fuel ups products and services;
- To communicate courteously with customers by telephone, email, letter and face to face.
- Investigate and solve customers\' problems whilst working closely with the Customer relations manager.
- Responsible to keep accurate records of discussions or correspondence with customers.
- Learn about organizations products, promotions or services and keeps up to date with changes.
- Responsible for collecting money paid by clients for meals and update the money collection schedule.
- Ensure that all meal plans are created accurately whilst working closely with Nutrition Officers or the In house Nutritionist.
- Liaise with the Kitchen and Logistics department to ensure timely deliveries.
- Measurable KPIs Retention % & Revenue Collection
- Bachelors degree or equivalent.
- At least 2 years experience in Customer Service.
- Excellent communication skills.
- Good verbal and written communication skills.
- Ability to act on own initiative and handle stress well.
- Excellent grooming/appearance at all times.
- Sociable with an open personality that fits the brand image.
- Commitment to developing and maintaining a premium brand.
- Salary: AED 4,500/Month + Performance based incentives
- Other Benefits: Medical + Annual Airfare for self
- English
- Arabic
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Job Detail
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Job IdJD1612425
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:4500 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned