About the job Client Account Officer(Native Arabic Speaker only)
Date Posted: 17-11-23 Position: \xef\xbb\xbfCLIENT ACCOUNT OFFICER (CUSTOMER SERVICE OFFICER) FUEL UP
\xef\xbb\xbfMust be a native Arabic speaker
\xef\xbb\xbf
\xef\xbb\xbf\xef\xbb\xbfLooking for a someone with solid experience in telephonic customer service, retention, sales coordination and account handling.\xef\xbb\xbf
Purpose of the role: The Customer Service Officer is responsible to handle the accounts of Fuel Up customers and provide them with efficient customer service. Key Areas of Responsibilities:
To provide help and advice to customers about Fuel ups products and services;
To communicate courteously with customers by telephone, email, letter and face to face.
Investigate and solve customers\' problems whilst working closely with the Customer relations manager.
Responsible to keep accurate records of discussions or correspondence with customers.
Learn about organizations products, promotions or services and keeps up to date with changes.
Responsible for collecting money paid by clients for meals and update the money collection schedule.
Ensure that all meal plans are created accurately whilst working closely with Nutrition Officers or the In house Nutritionist.
Liaise with the Kitchen and Logistics department to ensure timely deliveries.
Measurable KPIs Retention % & Revenue Collection
Professional Requirements:
Bachelors degree or equivalent.
At least 2 years experience in Customer Service.
Excellent communication skills.
Interpersonal Requirements:
Good verbal and written communication skills.
Ability to act on own initiative and handle stress well.
Excellent grooming/appearance at all times.
Sociable with an open personality that fits the brand image.
Commitment to developing and maintaining a premium brand.
Job Type: Full-time (Monday to Friday)
Salary: AED 4,500/Month + Performance based incentives
Other Benefits: Medical + Annual Airfare for self Required language(s):
English
Arabic
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.