Job Description

EXPERIENCE/KNOWLEDGE & SKILLS

• 7+ years of experience designing, configuring, and troubleshooting large enterprise converged (voice, data, video) networks. Cisco & Avaya Enterprise.
• Must have CCIE Collaboration certifications.
• MUST have implementation and troubleshooting experience on Cisco Call Center
• MUST have Cisco Call Center scripting experience
• Strong understanding VoIP QoS issues and mitigation strategies.
• Cisco Jaber & all voice products Implementation knowledge
• Knowledge of cabling and wiring systems, design, and installation.
• Ability to operate tools, components, peripherals, and testing accessories.
• Familiarity with general networking including IP routing (EIGRP/OSPF/BGP) and Ethernet switching in both an office and data center environment.
• Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (ver 11.x, 12.x), Cisco Unity Connection, Cisco Enterprise Call Center, Cisco Voice Gateways, IVR scripting and Survivable Remote Site Telephony (SRST) functionality, VOIP troubleshooting tools, Cisco Routers, and Cisco Switches
• Strong experience in call flow design and development in Cisco UCCE environments
• Experienced in SIP trunk deployment and support
• Integration knowledge and experience for Cisco IPT with ALE IPT & Avaya IPT
• Experience implementing QoS/CoS policies and priority queuing - WAN & LAN

QUALIFICATIONS

• Bachelor's degree in the field of computer science with 7 to 8 years relevant work
• CCIE Collaboration certification is must

Job Type: Full-time Education:

• Bachelor's (Preferred)

License/Certification:

• CCIE Collaboration (Preferred)