Job Description

Job Summary:

----------------


The Change and Release Analyst is responsible for ensuring the efficient and controlled execution of IT changes and releases while minimizing risk and disruption to business operations. This role involves coordinating, assessing, and managing changes and releases in accordance with ITIL v3 and v4 best practices, working closely with cross-functional teams to ensure seamless implementation.

Key Responsibilities:

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Change Management:

Ensure that all

Change Requests

follow the defined

Change Management process

, including assessment, approval, scheduling, and review. Facilitate

Change Advisory Board (CAB) meetings

, ensuring effective risk assessment and impact analysis for proposed changes. Collaborate with stakeholders to

categorize and prioritize changes

based on business impact and urgency. Ensure compliance with

IT governance policies, audit requirements, and regulatory standards

. Maintain the

Change Schedule

to minimize conflicts and ensure alignment with business operations. Conduct

post-implementation reviews (PIRs)

and document lessons learned to enhance future change processes. Maintain

Change Management documentation, KPIs, and reports

to drive continuous improvement.

Release Management:

Plan, coordinate, and oversee

software/application releases, patches, and infrastructure upgrades

. Ensure that releases are

bundled, tested, and deployed

in accordance with the organization's release strategy. Collaborate with DevOps, Infrastructure, QA, and Change teams to ensure smooth

release planning and execution

. Maintain the

Release Calendar

, ensuring alignment with business needs and minimizing disruptions. Validate

release readiness

, ensuring all pre- and post-deployment activities are completed successfully. Implement

automated deployment tools

and DevOps practices where applicable.

Required Skills & Experience:

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Technical Skills:

Strong understanding of

ITIL v3 and ITIL v4 Change & Release Management principles

. Strong understanding of Agile best practices Experience with

Change and Release Management tools

and ITSM tools. Practical experience with CI/CD pipelines, DevOps methodologies, and automated deployment tools, particularly within Azure DevOps. Familiarity with

incident, problem, and service management processes

. Understanding of

risk assessment and impact analysis

in IT change and release processes.

Soft Skills:

Excellent communication and stakeholder management skills

.

Strong analytical and problem-solving abilities

.

Detail-oriented with strong documentation skills

. Ability to

work under pressure and manage multiple changes/releases simultaneously

. *

Collaborative mindset

to work effectively with cross-functional teams.