Job Description

1. Maintaining smooth and efficient operations of a center. 2. Creating an environment that promotes team work and Maintaining discipline 3. Ensure customer satisfaction by quick processing and addressing grievances. 4. Gives assistance to staff to maximize productivity and reduction of non-productive time. 5. Creation and maintenance of records. 6. Creating maintaining and sharing the performance reports with Management/staffs. 7. Ensuring inventory and requirements for smooth operations. 8. Roistering staff and proper manning of staffs for Cs. 9. Updates on self and staff on the BLS/Consulate of India/Embassy of India updates. 10. Day end cash closing and reports 11. Training on CS, product and process. 12. To be the first level escalation for the customer and employee grievances. other Skills & Requirements Excellent communication and interpersonal skills Should be a Graduate in any Discipline. Working experience in Team Management Working experience in business development/strategies for improving the business. Working experience in client relationship management. Language Proficiency - English and Hindi. Competencies - Leadership/ Problem Solving / Taking Initiative / Decision Making / Team Player / Effective Communication. *People who are on Visit Visa are preferred. Job Type: Full-time Salary: AED4,250.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• face to face Customer Service: 5 years (Preferred)
• Team Management: 5 years (Preferred)
• Sales/operations: 5 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)