Call Center Supervisor
Dubai, United Arab Emirates
Job Description
We\'re hiring! We\'re currently searching for an experienced Call Center Supervisor to join our team. About us. Bizrahmed is a well-established medical centre in Dubai with multiple global branches in London and KSA. We have over 25 years\' experience within the cosmetic industry, working alongside world renowned plastic surgeons and doctors. We offer various services from hair transplants, cosmetic procedures as well as a number of Dermatology services. We\'re looking for an experienced Call Center Supervisor to manage and oversee our strong team of call centre agents. For this role, we require someone who can motivate and support our team by providing regular sales training sessions and providing constructive feedback to team members to further support their growth. You\'ll also be responsible for carrying out outbound calls, handling customer complaints or concerns as well as providing weekly reports on staff performance - measuring KPI\'s and targets, complete staff reviews as well as daily briefings. The ideal candidate should have at least 3 years\' experience working in this role and have managed a team of a substantial size. Job Responsibilities:
- Carry out daily briefings with agents, discussing weekly targets and KPI\'S.
- Carry out regular performance reviews with agents.
- Provide sales training to employees on a regular basis.
- Measure and provide weekly reports to management, detailing each employee KPI\'S and targets.
- Create targets and goals for improvement.
- Keep track of employee\'s attendance.
- Improve quality of results by recommending changes.
- Motivate and support agents with effective communication and by offering regular feedback.
- Bachelor\'s or associate degree.
- Previous experience working as a Call Center Supervisor or manager - Must have a minimum of 3 years\' work experience in this position. - Required
- Previous experience coaching and providing sales training - Desired
- Must have experience working in the UAE.
- Fluent in speaking English and Arabic.
- Experience with producing reports on employee\'s performance.
- Highly organised and good time management.
- Strong verbal and written communication.
- Previous experience managing a team.
- Someone with a proven track record of improving employee performance.
- How many years\' experience do you have as a Call Center Supervisor or manager?
- Tell us what strategies you use to motivate your team?
- Arabic and English? (Required)
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Job Detail
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Job IdJD1496706
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned