Call Center Supervisor
Dubai, United Arab Emirates
Job Description
- Manages and oversees a team of call center Executives.
- Motivates and supports Executives through feedback and communication.
- Measures KPI?s like inbound calls, call waiting, and call abandonment.
- Assists with taking agents? calls if they can?t handle the workload.
- Improves quality of results by recommending changes.
- Provides service information by answering questions and offering assistance.
- Keep track of employee attendance, and make sure work procedures are complied with.
- Assist in hiring and onboarding new employees.
- Prepares monthly and annual performance reports.
- Creates targets and goals for improvement.
- Tech savvy with knowledge of relevant computer programs and telephone equipment
- Ability to remain calm and respectful under pressure
- Exceptional customer service expertise
- Proficiency with the English language
- Strong verbal and written communication skills
- Organizational skills and attention to detail
- Excellent problem-solving skills
- Bachelor's in any discipline.
- At least 5 years of working in customer service, a supervisory role, in a call center preferably in BPO's.
- Experience with coaching, training, and motivating employees is required
- Do you have experience in Supervising call center agents?
- Bachelor's (Preferred)
- Call Center: 5 years (Preferred)
- Call Center Supervisor: 3 years (Preferred)
- BPO: 2 years (Preferred)
- English (Preferred)
- Hindi (Preferred)
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Job Detail
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Job IdJD1548627
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned