Job Description

Center Management ? To ensure day to day operations of center are planned well in advance Region Middle East & Africa Department Administration Reports to Business / Area Head Position Supervised Direct Reportees - ACH, WC, Sales Head, CCE, Slimming & Beauty Head, Dermat & Laser Tech. / Nurses Indirect Reportees - Remaining Slimming & Beauty team Job Scope CORE RESPONSIBILITIES: (The responsibilities include but are not limited to the following) - Center Head FINANCIAL EFFECTIVENESS SERVICE EXCELLENCE P a g e 3 | 7 JD_Center Head_VLCC ? To manage the daily roster of the team keeping the customer appointments in mind ? To ensure that the rotation book is maintained keeping the staff rotation policy in mind ? To ensure that the annual leave planning for the team is done in the beginning of the year ? To ensure the daily center head check list is followed ? To ensure that the center reception delivers a great customer experience ? To ensure that the responsibilities of the CCE team w.r.t. Appointment Planning is delivered par excellence ? To ensure that the ambience of the center followed VLCC Center Ambience policy ? To ensure that the team follows the VLCC Grooming policy ? To ensure that the external housekeeping team follows the VLCC protocols ? To ensure that the team always is calm, polite and uses credibility words during client interaction and escalations. Service Delivery ? To ensure customers achieve committed results via the highest standards of excellence ? To ensure follow-up with all clients, with special focus on irregular clients ? To connect personally with all clients, especially those with slow progress in any services/treatments ? To seek technical guidance for all unsuccessful & regular clients as from dept heads / area category head ? To seek guidance from dept heads prior to booking prospects with complicated medical conditions ? To ensure resolution to all client complaints by proactively studying the potential causes of complaints in fair compliance of SOP not more than 2 days and where support team is involved not more than 7 days ? To counsel regular clients who could not complete the package by encouraging them to do the needful within validity period ? To seek guidance from Business / Area head for transfers / conversions of clients' program ? To ensure that the credit note is raised prior 2 working days prior to client approaching the concerned center Inventory and Stock Management ? To ensure sufficient inventory is available at the center to avoid being out of stock ? To study stock ordering vs sales of services, consumption levels etc. ? To seek assistance for delays in stock delivery such as linen, documents, appliances etc. ? To ensure security and safety of the inventory maintained in the center ? To ensure highest standard of equipment and appliances is maintained ? To ensure availability of stock as per the center requirements ? For products where expiry is due in 6 months, details must be escalated to procurement team Event Management ? To conduct indoor & outdoor events to increase new customers footfall to the centre ? To partner with local communities / corporates to conduct VLCC events ? To ensure that the events are well planned & promoted in advance with the customers ? To ensure each event has a returns on investment per VLCC manadate Center Health Check ? To ensure that the center meets the expectations of the customers and lives up to its predefined brand image ? To ensure the merchandise should be according to the season as well as the latest trends ? The center is well lit, ventilated and offers a positive ambience to the customers ? To ensure furniture, shelves and racks etc are properly stocked, and products do not fall off the shelves ? The signage displaying the name and logo is installed at the right place and viewable to all ? To ensure that highest hygiene standards are maintained in the center Compliances ? To cascade the VLCC policies & procedures with the team ? To ensure 100% compliance for mandatory country specific legal requirements like visas, trade licenses, etc. ? To ensure that HR is notified on renewals at least 60 days prior to expiry / renewal ? To close loop with the HR & finance team to take the above mandate to closure Other Administrative Tasks ? Coordinate with cross functional team at the corporate to fulfil center administrative requirements ? Ensure the highest standards of staff grooming and personal hygiene is maintained Job Type: Full-time Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

• Clinic manager/ manager: 2 years (Required)

• Arabic (Required)