Job Description

TITLE

: Case Management Coordinator - Gaza Response

TEAM/PROGRAMME

: Operations

LOCATION:

Cairo, Egypt

GRADE

: 5

CONTRACT LENGTH:

Until 15 May 2026, with


possibility of extension.

Child SAFEGUARDING:

Level 3: The post holder will have contact with children and/or young people either frequently (e.g., once a week or more) or intensively (e.g., four days in one month or more or overnight) because they work country


programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process for staff.

PROJECT SCOPE:

This project is funded by multiple donors seeking to assist vulnerable, unaccompanied and separated children


(UASC) and youth among the migrant community in Greater Cairo to receive better protection services, aiming to empower them for successful transition to self-reliance, access income generation activities and integrate within the local communities.

ROLE PURPOSE:

This position will be primarily responsible for supervision of the case management component under the


supervision of the Senior Operations Officer. This includes building the capacity of case workers and community mentors according to the Save the Children case management common approach.

SCOPE OF ROLE:

Reports to:

Operations Senior Officer

Staff directly reporting to this post:

Case Workers





Responsibilities

Conduct regular supervision meetings with each Case worker to ensure the effectiveness of the case management process adheres to the Steps to protect the common approach. Conduct regular case file audits to ensure that they are up to date and check the quality and consistency of work. Review the case plan for the targeted case load and monitor the case's span in the Ensure the Case management database is up to Conduct interviews when needed with high-risk Follow-up and monitor high-risk cases Manage all the external Ensure effective and timely response to Accountability line Assign cases to case workers, ensuring case load balance Ensure up-to-date forms and tools of the Case Management Steps to Protect approach Coach and build the capacity of the CM case workers and Follow-up and monitoring high-risk Ensure that Case Management is implemented in line with Save the Children's policies and procedures and adhere to donor requirements and Support the line manager in supervisory tasks to mentorship Develop monthly reports on case loads, reflecting the progress in the project implementation,
highlighting success cases and document challenges encountered during the implementation of activities.


Support the program teams as deemed Ensure that the activities are implemented in a full respect to the child safeguarding polices of

SKILLS AND BEHAVIOURS

Accountability:

Holds self-accountable for making decisions, managing resources efficiently, achieving and modelling Save the Children


Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not
Ambition:
Sets ambitious and challenging goals for oneself (and their team), takes responsibility for own personal development and encourages others to do the Widely shares their personal vision for Save the Children, engages and motivates
Collaboration:
Builds and maintains effective relationships with team, colleagues, members and external partners and supporters Values diversity as a source of competitive strength Approachable and active

Creativity:

Develops and encourages new and innovative Willing to take disciplined

Integrity:
Honest, encourages openness and transparency


Confidentiality and data protection:

Ensures that beneficiaries' data are kept confidential and in line with data protection policies

QUALIFICATIONS AND EXPERIENCE

Educational Background:

Social studies, Political Science, Psychology, Sociology or other related studies.

Essential

:



2-3 years of previous relevant experience in the development/humanitarian field with a focus on child protection


Solid experience in working with refugee children Case management experience is a must Excellent communication and coordination skills. Proficiency in Arabic and English, written and spoken, is a must. Demonstrated ability to supervise and monitor the team's progress. Awareness about the security context and political situation in Egypt for refugees. Able to work effectively within a team and/or individually. Well organized with strong time-management skills Experience in working and pulling out database reports Strong communication skills, solid experience in communication with difficult and challenging cases and at the same time experience in communication with management levels. Experience in working and coordinating with other sister NGOs. Experience in drafting Standards of Procedures (or similar documents) with strong and clear Language is an asset Shares Save the Children's vision and values. Ability to apply Self-care techniques. Shares Save the Children's vision and values.

Desirable:

Previous working experience with NGOs and in refugee-related contexts.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within the reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe, so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

JD written by:

Date:

JD agreed by:

Date:

Evaluated:

Date:

The Organization

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:




No child dies from preventable causes before their 5th birthday All children learn from a quality basic education and that, Violence against children is no longer tolerated


We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information:

Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.