to deliver high-quality training and support to internal teams and/or customers on the
CargoWise One
platform.
The ideal candidate will have strong functional knowledge of freight forwarding and logistics operations, with the ability to translate complex system workflows into practical, easy-to-understand training sessions.
Key Responsibilities
Conduct
CargoWise One training sessions
(classroom, virtual, and hands-on) for end users
Develop and maintain
training materials
, user guides, SOPs, and process documentation
Train users across modules such as:
Forwarding (Air, Sea, Road)
Customs & Compliance
Warehouse
Accounting & Finance
Support
system implementations, upgrades, and rollouts
Assist users with
process mapping and best-practice workflows
Provide post-training support and address user queries
Work closely with operations, IT, and management teams to ensure system adoption
Identify training gaps and recommend process improvements
Required Skills & Qualifications
Strong hands-on experience with
CargoWise One
Solid understanding of
freight forwarding and logistics operations
Prior experience as a
trainer, super user, or implementation consultant
Excellent
communication and presentation skills
Ability to create structured training documentation and SOPs
Comfortable training users with different skill levels
Strong problem-solving and analytical skills
Preferred Qualifications
CargoWise
certifications
(Advantage, Professional, or Specialist)
Experience with
global deployments or multi-country implementations
Knowledge of
EDI, customs messaging, and integrations
Experience training finance and compliance teams
Job Types: Full-time, Permanent
Pay: AED4,000.00 - AED10,000.00 per month
Application Question(s):
Do you know Cargowise? How long have you worked/used cargowise system?
Experience:
* cargowise: 1 year (Required)
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