to deliver high-quality training and support to internal teams and/or customers on the
CargoWise
platform. The ideal candidate will have strong functional knowledge of freight forwarding and logistics operations, with the ability to translate complex system workflows into practical, easy-to-understand training sessions.
Key Responsibilities
Conduct
CargoWise training sessions
(classroom, virtual, and hands-on) for end users
Develop and maintain
training materials
, user guides, SOPs, and process documentation
Train users across modules such as:
Forwarding (Air, Sea, Road)
Customs & Compliance
Warehouse
Accounting & Finance
Support
system implementations, upgrades, and rollouts
Assist users with
process mapping and best-practice workflows
Provide post-training support and address user queries
Work closely with operations, IT, and management teams to ensure system adoption
Identify training gaps and recommend process improvements
Required Skills & Qualifications
Strong hands-on experience with
CargoWise
Solid understanding of
freight forwarding and logistics operations
Prior experience as a
trainer, super user, or implementation consultant
Excellent
communication and presentation skills
Ability to create structured training documentation and SOPs
Comfortable training users with different skill levels
Strong problem-solving and analytical skills
Job Type: Full-time
Pay: AED4,000.00 - AED10,000.00 per month
Application Question(s):
Have you worked on / used cargowise software?
What modules/core functions have you worked on?
How many years of cargowise experience do you have?
License/Certification:
CCO or CCS or CCP certification? (Required)
Location:
* Dubai (Required)
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