Job Description

Job Title Capacity Planning Manager

Description

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United Arab Emirates

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Jordan

Responsibility:

• Mitigate capacity risks by managing dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track exceptions
• Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools
• Participate in new customer service projects and initiatives such as new business, skill, and contact channel roll-outs on a global basis. The successful candidate will design optimal CS capacity solutions for upcoming initiatives
• Coordinate with Operations, Global Outsourcing, Workflow and GCC teams to analyze historical data and forecast demand
• Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators
• Support local site management teams to optimize staffing requirements
• Lead global process standardization initiatives
• Fully leverage existing and new technology and decision support tools, including global standardization of reporting for stakeholders

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The United Arab Emirates is unlike almost any other country in the world due to its incredibly high number of expats and immigrants. Dubai, home to the tallest building in the world, the Burj Khalifa, is one of the world's most diverse and international cities. People from over 200 different nationalities live and work in the UAE, which makes it a truly unique and diverse place to visit or live.Emirati culture is based on Arabian culture, with influences from the cultures of East Africa and India. Although Islam has had a prominent influence on local architecture, music, attire, cuisine, and lifestyle, the UAE is an inclusive country which invites people from all over the world, regardless of race, religion, or culture.

Our goal is to make hiring as easy as possible.We find the right talent for every company, ensuring that each candidate finds a job they enjoy. Dr. Job FZ LLC provides 360-degree AI-powered recruiting and job search solutions for employers, project owners, full-time job seekers, and freelancers. We are the only platform that brings full-time employees and freelancers under one roof. If you are looking for a job and haven't found your chance yet, you can upload your profile on our website and start working as a freelancer!Our platform allows you to apply for a full-time job and work on an independent project simultaneously. After all, who wouldn't want to get extra income at once?

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