Call Centre Agent
United Arab Emirates, United Arab Emirates
Job Description
Call Centre Agent - Saudi Nationals only
Key Responsibilities & Accountabilities (may perform other duties as requested, not specifically addressed in this document)
- Answering/making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
- Understanding and striving to meet call center metrics while providing excellent customer service.
- Follow communication "scripts" when handling different topics. Reviewing customer accounts and transactions while resolving issues Giving detailed explanations of services.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1458799
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationUnited Arab Emirates, United Arab Emirates
-
EducationNot mentioned