Job Description

Press Tab to Move to Skip to Content Link Handles incoming customer requests and uses company resources and call centre policies and procedures to provide complete and accurate responses. Uses call centre technologies and follows processes in accordance with call centre standards to ensure contact handling accuracy and operational effectiveness. Key Accountabilities Agent is to answer all call center service calls with the appropriate greetings in a timely manner. Meet specific client performance requirements related to customer satisfaction and sales success. Meet specific customer service performance standards. Identify and handle customer requests completely and accurately. Resolve customer issues and problems to the satisfaction of the customer. Educate customer about the organizations services and direct them toward available resources for help. Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem. Other Accountabilities Schedule, assign or act on any required customer follow-up in accordance with call center guidelines. Enter customer data and other relevant information into call center database as required. Suggest call center process improvements and participate in call center initiatives for increased effectiveness. Maintain confidentiality of the organizationaEUR(TM)s customers and data. Participate in team trainings and meetings to ensure knowledge is up-to-date Adhere to work schedule as planned. Ensure all outbound calls (follow -up)are executed in a timely manner Input/retrieve text and voice messages accurately and efficiently Maintain a current knowledge of each product range involved in the campaign Exhibit world-class service skills as well as CTS attributes of a positive attitude, strong work ethic, teamwork and a passion to serve. Perform other duties as assigned.

Other Accountabilities Job Context Not applicable Education Graduate or equivalent Experience and Skills .Contact center or relevant service industry experience a plus .Excellent Arabic/ English -verbal/written communication skills .Typing/keyboarding skills of at least 35 WPM .Learn and apply knowledge about the customers' product and/or services. Great customer service and telemarketing skills Change and Innovation - Basic Communication - Basic Evaluating and Solving Challenges - Basic Results Orientation - Basic Working and collaborating with others - Basic #J-18808-Ljbffr