Job Description

Job Title

Call Center Agent - Real Estate

Location

Dubai, UAE

Job Type

Full-time

Job Summary

We are looking for a

Call Center Agent

to handle inbound and outbound calls related to real estate inquiries. The role involves qualifying leads, providing basic project information, scheduling site visits, and supporting the sales team to convert prospects into clients.

Key ResponsibilitiesCall Handling & Lead Management

Handle

inbound calls

from property portals, ads, and marketing campaigns Make

outbound calls

to generated leads and database clients Qualify leads based on budget, location, property type, and buying timeline Explain basic details of

off-plan and ready properties

Schedule site visits, meetings, and follow-ups for sales consultants
Customer Support

Answer customer queries professionally and promptly Maintain a positive, helpful, and persuasive communication style Follow up with clients via calls, WhatsApp, SMS, and email
CRM & Reporting

Update lead information accurately in the

CRM system

Track call outcomes, follow-ups, and appointment status Submit daily/weekly call and lead conversion reports
Compliance & Process

Follow company scripts, call quality standards, and RERA compliance guidelines Maintain confidentiality of client data
Skills & RequirementsRequired

1-3 years experience in

call center / telesales / real estate calling

Excellent

English communication

skills (Arabic/Hindi is a plus) Strong persuasion and negotiation skills Ability to handle high call volumes Basic knowledge of Dubai real estate (off-plan, payment plans, commissions) Familiar with CRM systems (HubSpot, Zoho, Salesforce, etc.)
Preferred

Experience with

property portals

(Bayut, Property Finder, Dubizzle) Understanding of

Dubai developers & projects

Target-oriented mindset
Key Performance Indicators (KPIs)

Number of calls made/received daily Qualified leads generated Appointments/site visits scheduled Lead-to-appointment conversion ratio Follow-up effectiveness
Working Hours

6 days a week Shift-based (depending on campaign)
Compensation & Benefits

Fixed salary +

performance-based incentives

Visa & medical insurance (as per UAE labor law) Career growth into

Sales Consultant / Relationship Manager

roles
Job Type: Full-time

Pay: AED1,000.00 - AED2,500.00 per month