Call Centre Agent
Dubai, DU, AE, United Arab Emirates
Job Description
Arabic and English language
Customer Communication
Answer incoming calls promptly and professionally.Appointment Management
Schedule, confirm, and reschedule appointments in the system.Data Entry & Reporting
Record call details, customer data, and feedback accurately in the database.Customer Care & Retention
Ensure a positive customer experience in every interaction.Team & Compliance (
Follow call scripts and communication guidelines, Maintain confidentiality of patient/client information, Meet performance targets (call handling time, satisfaction scores, appointment conversion rates), Support marketing campaigns by making information calls, reminders, and satisfaction surveys, Prepare daily/weekly call reports (e.g., number of calls, resolved cases, pending issues), Support in preparing monthly appointment statistics for management, Coordinate with reception and clinical staff to ensure smooth patient flow, Maintain up-to-date records of appointments and cancellations, Make outbound calls for appointment reminders, follow-ups, or feedback collection, Provide accurate information about services, promotions, or procedures, Handle customer inquiries, complaints, and requests with empathy and efficiency.Job Type: Full-time
Pay: From AED4,000.00 per month
Language:
English (Preferred) * Arabic (Preferred)
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Job Detail
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Job IdJD2044250
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned