Call Centre Agent
Dubai, DU, AE, United Arab Emirates
Job Description
Accountabilities
Handle incoming calls and manage outgoing calls as required. Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Follow communication scripts when handling different topics. Maintains customer records by updating account information. Respond to queries, amend data and re-issue tasks as required Provide a friendly and professional point of contact for customers for any queries or concerns. Repost Farnek posts on social media forums. Promoting company activities online on social media forums like LinkedIn, Facebook and Instagram Direct customer inquiries to HR, if any
Key Performance Indicators
Number of Customers Number of customer complaints addressed Number of post reposted
Education/Qualification, Skills, Competencies and Experience
Identify the recruitment specifications needed to perform this job at fully-acceptable level
Education/Qualification
Diploma
Experience (experience required for the job)
1+ years of experience in a call center or contact center setting Strong understanding of company policies, and services.
Skills (general job knowledge & skills)
Organizational skills Time management Sense of responsibility and responsiveness Communication skills Safety Customer focus Problem solving Analytical skills Training and coaching Team Management
Required Skills:
Instagram Facebook LinkedIn Social Media Records Research Communication
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Job Detail
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Job IdJD1897218
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned