Call Centre Agent
Dubai, United Arab Emirates
Job Description
Company Description
Established in 2009, Prime Hospitality has rapidly become a hub for innovative F&B brands. As master franchise to Russo\'s New York Pizza for the UAE. Russo\'s New York Pizza is a family owned business since 1978. After moving from New York to Texas, the brand has expanded to new levels. Russo\xe2\x80\x99s Italian Restaurant was a fine dining establishment that featured Russo family recipes passed down through generations, updated with a modern sensibility. Russo\'s New York Pizza in the UAE is known for its largest pizza sizes nationwide and especially known for its largest pizza across UAE - THE XL 28 INCH.
Established in 2009, Prime Hospitality has rapidly become a hub for innovative F&B brands. As master franchise to Russo\'s New York Pizza for the UAE. Russo\'s New York Pizza is a family owned business since 1978. After moving from New York to Texas, the brand has expanded to new levels. Russo\xe2\x80\x99s Italian Restaurant was a fine dining establishment that featured Russo family recipes passed down through generations, updated with a modern sensibility. Russo\'s New York Pizza in the UAE is known for its largest pizza sizes nationwide and especially known for its largest pizza across UAE - THE XL 28 INCH.
- To provide excellent customer care service by providing a prompt, efficient and courteous service to callers.
- As a liaison between Russo\xe2\x80\x99s and its current and potential customers, keeping customer satisfaction to maximum.
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Enter new customer information into the system.
- Document all call information according to standard operating procedures.
- Manage and handles customer complaints properly.
- Take and process orders.
- Gathers customer\xe2\x80\x99s feedback on a daily basis.
- Monitor and track all orders are delivered on time.
- Obtaining complete and accurate information from the customers.
- Provides precise product information to customers.
- Make each call an opportunity to upsell Russo\xe2\x80\x99s food.
- Document call logs and complaints.
- Provide utmost professional customer care service.
- Fulfils request by clarifying desired information, completing transaction and forwarding requests.
- Sells additional services by recognizing opportunities to up-sell products.
- Check emails and process advance delivery orders.
Qualifications
Additional Information
- High School Diploma/Certificate from a recognised school or Institution
Additional Information
- Strong phone and verbal communication skills along with active listening.
- Working knowledge of MS Office.
- Tech savvy with knowledge of telephone equipment and relevant computer programs.
- Proficient in English.
- Previous experience of 1-2 years in a customer support role.
- Outstanding communication abilities
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
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Job Detail
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Job IdJD1599264
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned