We are looking for an experienced Call Center Supervisor (Native Arabic Speaker) to lead, motivate, and manage a team of call center agents. The ideal candidate will ensure high-quality customer service, achieve performance targets, and maintain operational efficiency while communicating fluently in Arabic and English.
Key Responsibilities
Supervise and manage daily call center operations
Monitor agent performance, call quality, and customer interactions
Provide coaching, training, and performance feedback to team members
Handle escalated customer complaints and ensure timely resolution
Prepare daily, weekly, and monthly performance reports
Ensure adherence to company policies, KPIs, and service standards
Schedule staff shifts and manage attendance
Collaborate with management to improve processes and customer satisfaction
Requirements
Native Arabic speaker (mandatory)
Strong command of English (spoken and written)
Proven experience as a Call Center Supervisor or Team Leader
Excellent leadership, communication, and problem-solving skills
Ability to work under pressure and meet targets
Knowledge of CRM systems and call center software
Strong reporting and analytical skills
Job Type: Full-time
Pay: AED5,000.00 - AED6,000.00 per month
Experience:
Call Center Supervisor: 2 years (Required)
Language:
* Arabic (Required)
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.