Job Description

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IIQAF

Full Time
Dubai

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a highly motivated and experienced Call Center Supervisor to join our team. The ideal candidate will have a strong background in customer service and call center operations, as well as exceptional leadership skills. The Call Center Supervisor will be responsible for overseeing the day-to-day operations of our call center and ensuring that our clients receive top-notch support and assistance.

Key Responsibilities:

Managing and leading a team of customer service representatives to deliver exceptional service and achieve set targets Developing and implementing strategies and procedures to improve overall call center performance and efficiency Conducting regular training and coaching sessions to ensure that team members are equipped with the necessary skills and knowledge to excel in their roles Monitoring and analyzing call center metrics to identify areas for improvement and implementing necessary changes Handling escalated customer inquiries and complaints in a timely and professional manner Maintaining a strong understanding of the products and services offered by IIQAF to provide accurate information to clients Collaborating with other departments to ensure seamless and efficient communication and resolution of client issues Creating and maintaining a positive and productive work environment for team members Hiring, training, and evaluating the performance of call center staff Preparing and presenting performance reports to senior management

Qualifications:

Bachelor's degree in Business Administration or a related field Proven experience as a call center supervisor or similar role Excellent communication and interpersonal skills Strong leadership and decision-making abilities Proficient in Microsoft Office and call center software such as Avaya or Five9 Knowledge of performance evaluation and customer service metrics Ability to multitask and prioritize tasks in a fast-paced environment Strong problem-solving and conflict resolution skills

We Offer:

Competitive salary and benefits package Opportunities for career growth and development A dynamic and collaborative work environment Training and support to enhance skills and knowledge

If you are a dedicated and enthusiastic individual with a passion for providing exceptional customer service and leading a team, then we want to hear from you! Join our team at IIQAF and make a positive impact on the quality assurance industry.

Salary:

9500AED-12000AED

Benefits:

Accommodation Transportation Health insurance

Qualification:

High School / Bachelor Degree

Job Features

Job Category Insurance

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