Job Description

Job Title: Call Center Coordinator (Real Estate)

Department: Sales / Customer Service

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Duties and Responsibilities:

1. Handling Incoming Calls:

Respond to Agents inquiries regarding properties available for sale or rent, Track requests and inquiries to ensure timely responses.

Provide accurate information about properties, locations, prices, and terms.

2. Making Outbound Calls:

Contact potential clients to promote available properties.

Follow up with existing clients to ensure satisfaction and present new offers.

3. Managing Customer Database:

Accurately record and update customer information in the system.

4. Team Coordination:

Act as a liaison between the sales team and customer service to ensure smooth information flow.

5. Team Support:

Support the sales team by transferring calls and providing customer information.

Collaborate with different teams to deliver comprehensive service to clients.

6. Handling Complaints:

7. Negotation Skills

Listen to customer complaints and work to resolve them or escalate to the relevant department.

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Requirements:

Previous experience in customer service or call centers, preferably in the real estate sector is must

Excellent communication skills in Arabic and English (additional languages are a plus).

Ability to use Customer Relationship Management (CRM) systems and basic computer software.

Strong organizational and time management skills.

Ability to work under pressure and achieve set targets.

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Required Skills:

Effective communication skills (verbal and written).

Sales and persuasion skills.

Problem-solving and decision-making abilities.

Teamwork and collaboration.

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Working Hours:

Monday to Saturday.

Experience is must & Joined Immedetly

FEMALE PREFERED

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????? ????? ???????: 01/05/2025