To handle incoming and outgoing calls, provide accurate information about driving courses, assist in student registrations, and ensure excellent customer service to Arabic-speaking clients.
Key Responsibilities
Answer inbound calls and respond to customer inquiries in Arabic.
Provide detailed information on driving courses, packages, fees, and schedules.
Register students and update their details in the system.
Handle complaints, resolve issues, or escalate to the relevant department.
Make outbound calls for follow-ups, reminders, and promotional offers.
Maintain records of conversations and ensure accurate data entry.
Work closely with the sales and operations team to ensure smooth coordination.
Meet daily/weekly targets for calls and registrations.
Requirements
Language:
Fluent in Arabic (mandatory), basic English preferred.
Previous experience in call center, telemarketing, or customer service (preferred).
Good communication and problem-solving skills.
Basic computer knowledge (MS Office, CRM systems).
Ability to work under pressure and handle multiple calls.
Positive attitude, patience, and strong customer service orientation.
Job Type: Full-time
Pay: QAR2,000.00 - QAR2,500.00 per month
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