DUTIES AND RESPONSIBILITIES

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization\'s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Team player and self-driven attitude
• Ability to communicate precisely
• Strong interpersonal skills
• Good computer skills in MS Office Tools
• Ability to adapt to change
• Excellent interpersonal and customer service skills

Call 052-4469567 / 052-6634903

nukagulfllc gmail.com

Post Details
Job Title Call Center Agent / TeleCaller
Description DUTIES AND RESPONSIBILITIES

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization\'s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Team player and self-driven attitude
• Ability to communicate precisely
• Strong interpersonal skills
• Good computer skills in MS Office Tools
• Ability to adapt to change
• Excellent interpersonal and customer service skills

Call 052-4469567 / 052-6634903

nukagulfllc gmail.com

Job Start Date
Salary from 3800.00
Salary to 4000.00
Number of Vacancies 1
Location -

Location City

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