Call Center Agent Technolojbd Consulting
Dubai, United Arab Emirates
Job Description
: As a Call Center Agent, you will be the first point of contact for our customers, addressing their questions, concerns, and requests with professionalism and empathy. Your role is pivotal in ensuring a positive customer experience and upholding our commitment to exceptional service. Key Responsibilities:
- Handle incoming customer calls, emails, or chats with a friendly and empathetic approach.
- Listen actively to customer inquiries, resolve issues, and provide accurate information about products, services, and policies.
- Assist customers in placing orders, processing returns, or managing their accounts.
- Document and maintain accurate records of customer interactions and transactions.
- Follow call center procedures, guidelines, and scripts to ensure consistent and high-quality service.
- Collaborate with team members and supervisors to resolve complex customer issues.
- Keep up-to-date with product knowledge and company policies to provide accurate assistance.
- Provide customers with information on promotions, upsell opportunities, or additional services.
- Follow up on customer inquiries and issues to ensure timely resolution.
- High school diploma or equivalen.
- Proven experience in a customer service or call center role.
- Excellent communication skills, both written and verbal, with active listening abilities.
- Strong problem-solving skills and the ability to think on your feet.
- Empathy and a customer-focused approach to handle various customer situations.
- Basic computer skills and familiarity with call center software and systems.
- Adaptability and willingness to learn about our products and services.
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Job Detail
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Job IdJD1599305
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned