Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
Make outbound calls as needed to follow up on customer requests or provide information.
Accurately record customer interactions and transactions using our CRM system.
Resolve customer issues and complaints effectively and efficiently.
Provide information about products and services, and assist customers with their needs.
Follow company policies and procedures to ensure compliance and consistency.
Collaborate with team members and supervisors to address complex issues and improve service quality.
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