Call Center Agent

Ras al-Khaimah, RK, AE, United Arab Emirates

Job Description

We are seeking a customer-focused and dependable Call Center Representative to handle inbound and/or outbound calls. The successful candidate will assist customers by answering inquiries, resolving issues, and providing product or service information. This role requires excellent communication skills, patience, and a commitment to providing high-quality customer service.

Key Responsibilities:



Handle high volume of incoming or outgoing calls in a professional and courteous manner. 2 years experience in a medical call center Provide accurate, valid, and complete information by using the right tools and resources. Resolve customer complaints or concerns efficiently and with empathy. Follow communication "scripts" when handling different topics or issues. Enter and update customer information in the system with accuracy. Escalate unresolved issues to the appropriate internal teams. Meet personal/team call handling quotas and performance targets. Maintain a positive, empathetic, and professional attitude toward customers at all times. Adhere to all company policies and procedures regarding customer interactions.

Qualifications:



High school diploma or equivalent; associate's or bachelor's degree is a plus. Proven experience in a customer support or call center role is preferred. Excellent verbal and written communication skills. Proficient in typing and computer navigation. Ability to handle stressful situations and adapt to changes quickly. Strong problem-solving skills and attention to detail. Bilingual skills are a plus.
Job Type: Full-time

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Job Detail

  • Job Id
    JD1953330
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ras al-Khaimah, RK, AE, United Arab Emirates
  • Education
    Not mentioned