Job Description

Description

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IIQAF is excited to announce an opening for a Call Center Agent to join our dedicated team in Muscat. This full-time, on-site position offers a fantastic opportunity to be at the forefront of our customer service operations in the Hospital and Health Care industry.



As a Call Center Agent, you will play a crucial role in providing exceptional service to our clients, addressing inquiries, and assisting with their needs. You will be part of a supportive team that strives to ensure patient satisfaction and streamline communication processes within our organization.



We offer a competitive salary, with remuneration to be discussed based on experience and qualifications. Join us and be part of a team that values your contribution and supports your professional development in the health care sector.

Responsibilities

Handle incoming calls and respond to customer inquiries efficiently Provide accurate information regarding health care services and procedures Assist in scheduling appointments and managing client information Resolve customer complaints and provide solutions Document interactions and maintain records in the system Collaborate with other departments to enhance service delivery Maintain a high level of professionalism and customer service Participate in training sessions and team meetings

Requirements

High school diploma or equivalent; further education is a plus Excellent verbal and written communication skills in English Strong interpersonal skills and ability to work in a team Basic computer skills and familiarity with call center software Ability to handle stressful situations and maintain composure Strong problem-solving skills and attention to detail Willingness to learn and adapt to new processes * Prior customer service experience is a plus but not required