Call Center Agent (male) – Bilingual (arabic & English)
Job Description
Handle inbound and outbound calls in a courteous and professional manner.
Respond promptly to customer inquiries and provide accurate information about products, services, or policies.
Record and update customer information in the CRM system.
Escalate complex queries or complaints to the relevant department for resolution.
Follow communication "scripts" when handling different topics.
Ensure high levels of customer satisfaction by delivering a positive experience.
Meet or exceed performance targets (call handling, response time, quality, etc.).
Support other team members and contribute to continuous service improvement.
Requirements:
Male candidates preferred.
Bilingual proficiency:
Arabic & English (spoken and written). High school diploma or bachelor's degree preferred. Minimum 6 months - 1 year of experience in a call center or customer service role. Strong interpersonal and communication skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with call center technology and CRM systems is an advantage. Customer-oriented attitude with problem-solving skills.Job Type: Full-time
Pay: Up to QAR4,150.00 per month
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Job Detail
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Job IdJD2008443
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned