Call Center Agent
Job Description
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
Answer all incoming calls and respond to students' requests
Provide inquirers with accurate and complete information
Identify, research and resolve student's issues using the computer system
Follow up on inquiries that are not solved immediately and contact the inquirer.
Communicate with other departments to resolve problems regarding complains
Transfer customers calls to appropriate staff
Job Requirements
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
High level of Communication skills
Presentable and has self-confidence.
Finds pleasure in fulfilling the expectations of inquirers when serving customers
Qualifications
University Degree in any field.
1-3 years of experience as a call center agent
Very good command English and Arabic is a must; any other language is a plus.
* Very good computer skills (Word, Excel...etc.)
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Job Detail
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Job IdJD2161283
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job Location???????, C, EG, United Arab Emirates
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EducationNot mentioned