Call Center Agent (healthcare)

Abu Dhabi, AZ, AE, United Arab Emirates

Job Description

The Call Center Agent is responsible for handling patient calls and providing accurate information, guidance, and assistance in a professional and compassionate manner. This role involves managing inbound and outbound calls, addressing patient concerns, and ensuring a high level of customer service to support the hospital's operations.

Key Responsibilities:



Answer incoming calls from patients and provide accurate, satisfactory responses to their queries, appointment requests, or concerns. Handle and de-escalate situations involving dissatisfied or distressed patients, offering empathy, assistance, and suitable solutions. Make outbound calls to patients to confirm appointments, follow up on care, or share information about new services, hospital updates, and policies. Guide patients in navigating hospital services, understanding procedures, or using online appointment and information systems. Review patient records or accounts to provide updates regarding appointments, billing, insurance coverage, or other relevant matters. Coordinate with relevant hospital departments to ensure accurate and timely responses to patient inquiries. Collaborate with fellow call center staff to improve service quality and patient satisfaction. Assist in training new call center staff, ensuring they are familiar with hospital policies, patient communication protocols, and service standards.
Job Type: Full-time

Pay: AED4,500.00 - AED5,500.00 per month

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Job Detail

  • Job Id
    JD2009876
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, AZ, AE, United Arab Emirates
  • Education
    Not mentioned