Job Description

Company Description

Nejoum Al Jazeera is committed to simplifying car transportation services, specializing in facilitating key stages such as buyer accounts, towing, shipping, clearance, and tracking. Operating tirelessly, the company ensures seamless processes for clients looking to ship cars from American auctions. With a dedication to efficiency and customer satisfaction, Nejoum Al Jazeera provides end-to-end solutions, ensuring high-quality service throughout the transportation journey.

Role Description

This is a full-time, on-site role for a Customer Service Supervisor located in Dubai. The Customer Service Supervisor will manage and oversee daily customer service operations, ensuring that team members meet performance standards and deliver customer support efficiently. The role involves resolving customer inquiries effectively, maintaining high levels of customer satisfaction, and developing strategies to enhance overall service quality. The supervisor will also guide and train the customer service team to ensure consistent performance and excellence.

Qualifications

Strong Supervisory Skills, with the ability to train, motivate, and lead a customer service team

Experience in Customer Service Management and ensuring high organizational standards of service quality

Proficiency in Customer Support and resolving customer inquiries promptly

Ability to maintain high levels of Customer Satisfaction and build positive client relationships

Exceptional interpersonal and communication skills

Problem-solving abilities and a proactive approach to team management

Experience in the automotive shipping or transportation industry is a plus

Bachelor's degree in Business Administration, Communications, or a related field

Job Type: Full-time

Education:

Bachelor's (Preferred)
Experience:

Call Center : 2 years (Preferred)
Language:

Arabic (Preferred) * English (Preferred)