Job Description

Key Responsibilities1. Customer Interaction

Answer incoming calls promptly and professionally, providing assistance on Gas

connections bookings, deliveries, service issues, and account information

. Make outbound calls for follow-ups, confirmations, feedback, and service reminders. Accurately record customer details, complaints, and requests in the company CRM or ticketing system. Ensure polite, clear, and professional communication at all times.

2. Complaint Handling & Resolution

Register and categorize customer complaints and escalate them to the appropriate department (Maintenance, Delivery, Technical, etc.). Follow up on unresolved issues to ensure timely closure and customer satisfaction. Maintain detailed logs of interactions, resolutions, and pending cases.

3. Information & Coordination

Provide customers with accurate information about

LPG products, pricing, safety procedures, and company services

. Coordinate with field teams, dispatch, and logistics departments for delivery and service schedules. Notify supervisors about critical incidents, emergencies, or service disruptions.

4. Reporting & Documentation

Maintain records of daily calls, performance logs, and customer feedback reports. Support preparation of periodic service performance summaries (daily/weekly/monthly). Identify recurring issues and report trends to management for process improvement.

5. Compliance & Standards

Adhere to company

quality, safety, and customer service policies

. Protect customer data confidentiality and follow

data protection (GDPR)

guidelines. Ensure all safety communication complies with LPG industry standards and regulations.

Qualifications & Experience

Diploma

in Business Administration, Communications, or equivalent.

1-3 years of experience

in a

call center, customer service, or gas industry

preferred. Proficiency in

English

(additional languages are an advantage). Familiar with

CRM systems, call center software

, and MS Office tools.
Job Type: Full-time