Job Description

Job Summary:

The Call Center Officer / Patient Coordinator cum Sales Executive will serve as the primary point of contact for patients, ensuring an excellent patient experience throughout their journey -- from the first inquiry to post-operative follow-up. This role combines patient coordination with sales responsibilities to promote the hospital's plastic surgery services and ensure patient satisfaction.

Key Responsibilities:Patient Coordination:

Patient Management:

Welcome and guide patients through their entire treatment journey -- from initial consultation to post-operative care.

Scheduling:

Coordinate and schedule consultations, surgical procedures, and follow-up appointments.

Patient Education:

Provide patients with comprehensive information on procedures, pre-operative and post-operative care, and address any questions or concerns.

Documentation:

Maintain accurate and up-to-date patient records, including medical history, treatment plans, and communication notes.

Liaison:

Serve as a link between patients, doctors, and hospital staff to ensure seamless communication and care coordination.

Sales and Marketing:

Lead Generation:

Identify, engage, and follow up with potential patients through various channels (phone inquiries, social media, referrals, and campaigns).

Consultation Assistance:

Support doctors during initial consultations by providing patients with information and assisting in converting inquiries into procedures.

Sales Targets:

Achieve or exceed monthly and quarterly sales targets by promoting hospital services effectively.

Marketing Collaboration:

Work with the marketing team to design and execute promotional activities aimed at attracting new patients.

Follow-ups:

Conduct consistent follow-ups with potential patients to ensure conversion from inquiry to booking and surgery.

Qualifications:

Education:

Bachelor's degree in Healthcare Management, Business Administration, Marketing, or a related field.

Experience:

Minimum of

2-3 years

of experience in patient coordination or sales within a healthcare or aesthetic clinic setting. Experience in

plastic surgery, cosmetic dermatology, or aesthetic services

preferred.

Skills and Competencies:

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Sales-driven with a proven record of meeting or exceeding sales targets. Knowledge of plastic surgery and aesthetic procedures is an advantage. Proficiency in healthcare management systems, CRM tools, and Microsoft Office. Professional, empathetic, and patient-centered attitude. Problem-solving ability with a focus on patient satisfaction. Team player capable of working effectively with medical, administrative, and marketing staff.
Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED4,000.00 per month

Experience:

hospital's plastic surgery services: 1 year (Preferred) call center: 1 year (Preferred)
Language:

* arabic (Preferred)