Job Description

Job Summary:

We are seeking a professional and customer-focused

Call Center Agent

to handle inbound and outbound calls, address customer inquiries, resolve complaints, and maintain accurate customer records. The ideal candidate should have excellent communication skills, the ability to multitask, and meet performance targets set by management.

Key Responsibilities:

Handle

inbound and outbound calls

professionally and efficiently. Meet or exceed

performance metrics

(e.g., call handling time, resolution rate, customer satisfaction). Accurately

update customer records

in the system. Respond to customer

complaints, inquiries, and requests

in a timely manner. Provide clear and effective

solutions to customer issues

. Maintain a

positive and empathetic attitude

toward customers. Follow communication scripts and guidelines while adapting to different customer needs.

Multitask

between calls, CRM systems, and other tools efficiently. Be

flexible with shifts

, including evenings, weekends, and holidays if required.

Requirements & Skills:

Minimum

1 year of call center experience

(preferred).

Excellent verbal and written communication skills

(English). Strong

problem-solving and active listening

abilities. Ability to work under pressure and handle difficult customers. Proficient in

basic computer applications

(CRM, MS Office).

Multitasking

and time-management skills. Willingness to work in

rotational shifts

as needed.

Preferred Qualifications:

Experience in

customer service, sales, or technical support

. Knowledge of

call center software

(e.g., Zendesk, Five9). Additional language proficiency is a plus.

Work Conditions:

Shift-based work environment

. Fast-paced setting with

high call volumes

.
Job Types: Full-time, Permanent

Pay: AED3,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your Nationality?
Experience:

call center: 1 year (Required)
Language:

English (Required) Arabic (Preferred) * Hindi (Preferred)