Job Description

We are seeking a friendly and experienced Call Center Representative to handle inbound calls, manage client bookings, confirm appointments, and provide exceptional customer service. Experience in healthcare, beauty, or wellness is a plus.

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Requirements and skills

Proven customer support experienc Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma
Experience:

Call center(Healthcare): 1 year (Required)
Job Type: Full-time