It's been 13 years, and Battmobile continues to set new benchmarks in the automotive service landscape in the UAE. Pioneers of onsite battery replacement services, we've become the undisputed leaders in comprehensive car servicing solutions, catering to over 300,000 delighted customers.
Our team of well experienced technicians , capable of servicing all makes and models, ensures a seamless experience, covering everything from oil change to tire replacement, electrical and mechanical repairs, and cutting-edge vehicle diagnostics. Our core mission remains unwavering: delivering exceptional service, whether it's routine maintenance, major repairs, or simply providing a friendly interaction.
We provide all automobile service onsite as well as at our spacious service center in Al Quoz, where an ever-growing team of technicians and mechanics perform emergency and preventive car care services.
40+ Onsite Technicians & Vehicles
10+ Years of Industry Experience
30 Minutes Turnaround In UAE
24/7 Customer Support
How to Apply:
If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to
recruiter@battmobile.ae
Please include the position title in the subject line of your email. We look forward to hearing from you!
Key Responsibilities
:
Respond to incoming customer calls promptly and courteously.
Act as the first point of contact for customers seeking assistance.
Listen to customers' service requests, inquiries, and concerns.
Provide detailed and accurate information about services, pricing, and company policies.
Offer solutions and options to meet customers' needs effectively.
Evaluate service requests and determine the required service.
Coordinate with the technical team to dispatch technicians to the customer's location.
Ensure that technicians are scheduled efficiently to meet service demands.
Maintain accurate and detailed records of customer interactions and service requests.
Record information about dispatched technicians, their schedules, and service completion.
Follow up with customers after service to ensure satisfaction and address any additional needs.
Handle customer complaints and issues in a professional and empathetic manner.
Ensure that service dispatches are carried out promptly and in accordance with company standards.
Maintain a high level of service quality and customer satisfaction.
Qualifications:
High school diploma or equivalent.
Proven experience in a customer service or call center role.
Excellent communication and interpersonal skills.
Working Conditions:
This position is based in a call center environment.
Shift work may be required, including evenings and weekends.
Benefits:
Company Visa
Paid Annual Leave and Airfare
Insurance
Job Type: Full-time
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