As a Call Center Agent you need to adopt a customer-oriented approach and the ability to address any customer inquires efficently and effectively. Achieveing the set targets and ensuring a structured and professional customer experience journey.
Principal Accountabilities
Answer incoming calls and respond to customer queries in a timely and professional manner.
Make outbound calls to follow up on customer issues or to inform them of new products and services.
Record details of customer interactions, transactions, and complaints.
Provide accurate information to customers regarding products, services, and policies.
Work collaboratively with other team members to improve customer service.
Handle customer complaints and escalate issues as necessary.
Maintain a high level of confidentiality.
Required Qualifications
Minimum Bachelor's Degree.
Previous experience in a call center or customer service role (
Preferred
).
Strong communication and listening skills.
Ability to multitask and work in a fast-paced environment.
Basic computer skills and proficiency in using CRM software.
Patience and a customer-oriented attitude.
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