Answer incoming calls promptly and professionally
Handle customer inquiries, complaints, and requests efficiently
Provide accurate information about products, services, and company policies
Record customer details, issues, and resolutions in the system
Follow up on pending cases to ensure customer satisfaction
Maintain a positive and courteous attitude during all interactions
Meet daily, weekly, and monthly call handling and performance targets
Escalate complex issues to the appropriate department or supervisor
Update customer information and maintain confidentiality of data
Attend training sessions to stay updated on product knowledge and company updates
Handle both inbound and outbound calls as required
Ensure adherence to call scripts, quality standards, and company protocols
Support team members and contribute to achieving department goals
Manage time effectively to handle a high volume of calls
Maintain professionalism in communication across all channels including phone, email, and chat
Job Type: Full-time
Pay: QAR2,300.00 per month
Language:
* Arabic & English (Required)
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