Job Description

Date:

Oct 21, 2025

Location:

Doha

Company:

Al Abdulghani Motors

Job Requisition ID:

643
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Purpose

To provide excellent Customer Service through telephone interaction and conducting Customer Satisfaction Surveys. To handle and resolve customer concerns and enquiries in a respectful, courteous and polite manner and to ensure that AAB customers remain satisfied.

Principal Accountabilities

Adheres to company policies & procedures. Handles Inquiries, Requests, Sales and Service Campaigns and Complaints received via Inbound and Outbound Call Conducts Customer Satisfaction surveys for Sales, Service, Certified Pre-owned Vehicles, Parts, Fleet, Rent a Car and HED Contacts Recall Customers Creates, follows-up, and escalates Requests, Inquiries and Cases to different Departments To document important information that transpired during the call. Update customer data in SAP. Maintain or Exceed the Target for Call Quality Maintain or Exceed the Target for Total Number of Surveys done Support the CRM Department with all activities as and when required by management

Required Qualifications

Bachelors Degree Call Center Experience - Minimum 3 Years Bilingual - Arabic & English is a must Good communication skills Multitasking
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.