Call Center Agent
Doha, DAW, QA, Qatar
Job Description
Responsibilities:
Answer inbound calls and respond to customer inquiries promptly and professionally. Make outbound calls as required (e.g., follow-ups, surveys, appointment reminders). Provide product/service information, resolve issues, and escalate complex problems when necessary. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Accurately document all customer interactions in the CRM or ticketing system. Meet individual and team performance targets, such as call quality, resolution time, and customer satisfaction. Stay up to date on products, services, policies, and procedures.
Requirements
Proven experience as call center agent Familiarity with office machines (e.g. fax, printer etc.) Proficient in
English
andArabic
(oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Flexible to work in shiftsJob Type: Full-time
Application Question(s):
What is your notice period? What is your last / current salary?
Experience:
Call center : 2 years (Required)
Language:
Arabic and English fluently (Required)
Location:
* Doha (Required)
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Job Detail
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Job IdJD2022634
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned