Job Description

Join to apply for the Call Center Agent - Bahrain role at Air Arabia Job Purpose To support the Contact Center section across the entire network by handling customersaEUR(TM) inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customersaEUR(TM) experience, ensuring productivity is in line with set measures and company policies. Key Responsibilities

Handle customer inquiries, requests, and complaints professionally, reflecting the company's branding and quality standards. Respond promptly and accurately to incoming calls about inquiries, requests, and complaints. Provide accurate information about products and services; process bookings, modifications, and cancellations. Handle and prioritize customer complaints, providing immediate solutions or escalating as necessary. Promote products and services through cross-selling to meet monthly targets. Convert lead calls to sales and follow up to ensure effective response. Support team operations to maximize productivity and cooperation. Achieve customer satisfaction KPIs, including service levels, quality, and productivity. Participate in learning new initiatives to improve performance. Perform additional duties as assigned by the supervisor. Qualifications High School Diploma or equivalent. Proficiency with technology tools such as Microsoft Office. Fluent in English and Arabic; non-Arabic speakers considered with approval. No hearing or speech impairments. Work Experience No prior experience required; any experience is advantageous. Understanding of market trends and customer care solutions. Effective communication skills for sales and marketing. Ability to handle customer issues and work under pressure. Ability to respond promptly to various customer situations. Ability to meet business KPIs and contribute to strategy. #J-18808-Ljbffr