Job Description

Job Summary:

We are looking for a motivated and customer-focused

Call Center Agent

to join our real estate team. The ideal candidate will handle incoming and/or outgoing calls related to property inquiries, client follow-ups, appointment scheduling, and lead generation. You will play a key role in maintaining strong client relationships and supporting our sales team.

Key Responsibilities:

Handle inbound/outbound calls regarding property listings, prices, and real estate services. Qualify and generate leads for the sales team. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Schedule appointments and property viewings for clients with agents. Maintain accurate and detailed records of customer interactions and follow-ups using CRM software. Provide information about properties, neighborhoods, and market trends. Resolve customer complaints or escalate issues to the appropriate department. Achieve daily/weekly/monthly targets for calls and leads. Work closely with sales agents and marketing teams to ensure smooth client communication.

Requirements:

Proven experience in a call center, customer service, or telemarketing role (Real Estate experience is a plus). Strong communication and interpersonal skills. Excellent phone etiquette and active listening skills. Ability to multitask and stay organized in a fast-paced environment. Familiarity with CRM systems and Microsoft Office tools. High school diploma or equivalent (Bachelor's degree is a plus). Fluent in [English/Other required languages].
Job Type: Full-time

Application Question(s):

What is your native language? How soon can you join? What is your notice period? Do you have experience in a Call Center Supervisor? * Do you have experience in the Real Estate Industry?