The Call Center Agent is responsible for handling inbound and outbound calls with professionalism and efficiency. The role involves providing accurate information, resolving customer inquiries, addressing complaints, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries in a timely and courteous manner
Make outbound calls to follow up on customer requests, surveys, or service-related matters
Provide information about products, services, policies, and procedures
Resolve customer issues efficiently while ensuring customer satisfaction
Record and update customer information accurately in the system
Escalate complex issues to the appropriate departments or supervisors
Meet individual and team performance goals, including call quality, response time, and customer satisfaction metrics
Adhere to company policies, scripts, and standard operating procedures
Maintain confidentiality and handle sensitive customer information with care
Participate in training sessions and continuous improvement activities
Job Type: Full-time
Pay: AED3,000.00 per month
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