Job Title: Restaurant Call Center Agent (Arabic & English Speaker)
Location: Abu Dhabi - UAE
Job Type: Full-time
Salary: [Competitive salary + bonuses]
:
We are looking for a reliable and customer-focused Call Center Agent to join our restaurant team. The role involves handling phone orders, answering customer inquiries, and providing accurate information about our menu, promotions, and delivery services. The ideal candidate must be fluent in Arabic and English and have excellent communication skills.
Responsibilities:
Receive and process customer orders over the phone
Answer customer inquiries about menu items, prices, and promotions
Communicate clearly in Arabic and English
Coordinate with the kitchen and delivery team to ensure order accuracy
Handle customer complaints professionally and politely
Enter orders accurately into the system
Maintain a friendly and professional tone at all times
Requirements:
Fluency in Arabic and English (spoken and written)
Previous experience in a restaurant, call center, or customer service role is a plus
Strong communication and listening skills
Ability to work in a fast-paced environment
Basic computer and order-entry skills
Flexible availability (including weekends or peak hours if required)
What We Offer:
Competitive salary with performance incentives
Training provided
Supportive and friendly work environment
Opportunities for growth within the restaurant team
Job Type: Full-time
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