Job Description

We are hiring Call Center Agents for our hospital in Abu dhabi

Answer queries and to provide information directly to the person or on the telephone. To carry out relevant tasks & assignments as required and requested by immediate supervisor/management. Book appointments and follow up appointments according to the patient request. Ensure appointment schedules are adhered to with minimal or no waiting times. Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly. Handle patient complaint in a timely manner, takes notes and seeks superiors assistance Follow up on all the pending cancellations of registrations. Be updated about the accepted insurance cards in the Hospital. Ensure correct information is always available. Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person. Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented. Performs any other job assigned by the reporting Supervisor/Manager.
Job Types: Full-time, Permanent

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Education:

High school or equivalent (Required)
Experience:

UAE Hospital/Medical Center: 1 year (Required)
Language:

* Arabic Fluently (Required)